Refund Policy

Last updated: 07/07/26

This Refund Policy applies to purchases of subscriptions and one-time credit packs on Sakrano, operated by Sakrano.kids.

Merchant of Record

Our payments and refunds are handled by Paddle (Paddle.com Market Ltd), our authorised reseller and Merchant of Record. Refunds are issued through Paddle to your original payment method, and Paddle's buyer terms also apply.

Subscriptions

• You can cancel any time; cancellation stops future renewals and your plan remains active until the end of the current billing period.
• We offer a [14]-day refund on a new subscription charge if you are not satisfied and have not made substantial use of the paid features in that period. Renewal charges are generally non-refundable, but contact us if something went wrong.

One-time credit packs

• Credit packs are refundable within [14] days of purchase only if the purchased credits are unused.
• Credits that have been used are non-refundable, as they represent digital services already delivered.

How to request a refund

Email [billing@Sakrano.kids] with your account email and the Paddle order/receipt number, or use the "Manage payment" link on your receipt to contact Paddle. We aim to respond within [5] business days.

Chargebacks

Please contact us before opening a chargeback so we can resolve the issue directly; fraudulent chargebacks may result in account suspension.

Exceptions & law

Nothing in this policy limits any non-waivable statutory rights you may have (for example, EU/UK consumer withdrawal rights). Where such rights apply, they prevail.

Contact

Billing and refund questions: [billing@Sakrano.kids], Sakrano.kids.